fbpx
Wikipedia

Salesforce

This article contains content that is written like an advertisement. Please help improve it by removing promotional content and inappropriate external links, and by adding encyclopedic content written from a neutral point of view.(May 2020) ()

Salesforce is an American cloud-based software company headquartered in San Francisco, California. It provides customer relationship management (CRM) service and also provides enterprise applications focused on customer service, marketing automation, analytics, and application development.

salesforce.com, inc.
Salesforce Tower in San Francisco
Salesforce
TypePublic company
IndustryCloud computing
Enterprise software
FoundedFebruary 3, 1999; 22 years ago (1999-02-03)
FoundersMarc Benioff
Parker Harris
Dave Moellenhoff
Frank Dominguez
HeadquartersSalesforce Tower
San Francisco, California, U.S.
Key people
Marc Benioff
(Chairman & CEO)
ServicesCloud computing
RevenueUS$21.25 billion (2021)
US$455 million (2021)
US$4.07 billion (2021)
Total assetsUS$66.30 billion (2021)
Total equityUS$41.49 billion (2021)
Number of employees
56,606 (January 31, 2021)
SubsidiariesQuip
Demandware
Heroku
MuleSoft
Tableau Software
Acumen Solutions
Slack Technologies
Websitesalesforce.com
Footnotes / references

In 2021, Fortune magazine ranked Salesforce second on its list, "100 Best Companies to Work For," based on an employee survey of satisfaction. They had previously placed sixth in 2020.

Contents

The company was founded on February 3, 1999 by former Oracle executive Marc Benioff, together with Parker Harris, Dave Moellenhoff, and Frank Dominguez as a software as a service (SaaS) company, and was launched publicly between September and November 1999.

In June 2004, the company had its initial public offering on the New York Stock Exchange under the stock symbol CRM and raised US$110 million. Early investors include Larry Ellison, Magdalena Yesil, Halsey Minor, Stewart Henderson, Mark Iscaro, and Igor Sill, a founding member of Geneva Venture Partners.

In October 2014, Salesforce announced the development of its Customer Success Platform to tie together Salesforce's services, including sales, service, marketing, analytics, community, and mobile apps. In October 2017, Salesforce launched a Facebook Analytics tool for business-to-business marketers. In September 2018, Salesforce partnered with Apple intended on improving apps for businesses.

In February 2020, co-chief executive officer Keith Block stepped down from his position in the company. Marc Benioff remained as chairman and chief executive officer.

On December 1, 2020, it was announced that Salesforce would acquire Slack for $27.7 billion. The acquisition closed on July 21.

In February 2021, Salesforce announced that CFO Mark Hawkins would be retiring from his position after six years of working for the company; however, retaining a position as CFO emeritus until October. Amy Weaver was selected as his replacement.

Salesforce.com's customer relationship management (CRM) service comprises several broad categories: Commerce Cloud, Sales Cloud, Service Cloud, Data Cloud (including Jigsaw), Marketing Cloud, Community Cloud (including Chatter), Manufacturing Cloud, Analytics Cloud, App Cloud, Vaccine Cloud, IoT and Work.com with over 100,000 customers.

Main services

Salesforce's main services are tools for case, task and issue management. It also gives customers tracking abilities for their raised cases and conversation features for social networking Web sites, provides analytical tools and other services including email alert, Google search, and access to customers' entitlement and contracts. They also partner with companies like IBM, Accenture, and Saggezza to help integrate Salesforce's cloud-based services into their businesses.

Lightning Platform

Lightning Platform (also known as Force.com) is a platform as a service (PaaS) that allows developers to create add-on applications that integrate into the main Salesforce.com application.[failed verification] These third-party applications are hosted on Salesforce.com's infrastructure.

Force.com applications are built using declarative tools, backed by Lightning[further explanation needed] and Apex (Application Express), a proprietary Java-like programming language for Force.com, as well as Visualforce, a framework including an XML syntax typically used to generate HTML. The Force.com platform typically receives three complete releases a year. As the platform is provided as a service to its developers, every single development instance also receives all these updates.

In 2015, a new framework for building user interfaces – Lightning Components – was introduced in beta. Lightning components are built using the open-source Aura Framework but with support for Apex as the server-side language instead of Aura's JavaScript dependency. This has been described as an alternative to, not necessarily a replacement for, Visualforce pages.

As of 2013, the Force.com platform has 1.4 million registered developers.

Lightning Base Components is the component library built on top of Lightning Web Components.

Experience Cloud

Experience Cloud (formerly Community Cloud) provides Salesforce customers the ability to create online web properties for external collaboration, customer service, channel sales, and other custom portals in their instance of Salesforce. Tightly integrated to Sales Cloud, Service Cloud, and App Cloud, Experience Cloud can be quickly customized to provide a wide variety of web properties. Experience Cloud combines the functionality of the former Salesforce Customer and Partner Portals with some additional features.

Work.com

Work.com, previously Rypple, is a social performance management platform for managers and employees. It allows continuous coaching, real-time feedback, and recognition. It is aimed at sales management, customer service, marketing, and can be utilised by human resource departments.

Work.com, then known as "Rypple", was founded by Daniel Debow and David Stein, to create a simple way of asking for feedback anonymously at work. The company was formed in May 2008 and their client list included Mozilla, Facebook, LinkedIn and the Gilt Groupe. Rypple aims to get employees to build and manage their own coaching networks.

In September 2011, Rypple announced that they had hired Bohdan Zabawskyj as its Chief Technology Officer. In 2011, Rypple developed a more formalized management methodology called OKR ("Objectives and Key Results") for Spotify. Rypple also partnered with Facebook to create "Loops", short for "feedback loops", which gathers feedback from co-workers, including praise, progress against goals, and coaching from supervisors into one channel.

In December 2011, Salesforce.com announced that they would acquire Rypple. The transaction was completed in 2012 and Rypple was rebranded as Work.com in September 2012.

AppExchange

Launched in 2005, the Salesforce AppExchange is an online application marketplace for third-party applications that run on the Force.com platform. Applications are available for free, as well as via yearly or monthly subscription models. Applications available range from integrations with SharePoint to mobile approval management. As of June 2016, it features 2,948 applications which have driven 3+ million installs. The "AppExchange" is also a place customers can search for cloud consulting partners to help them implement the technology in their own organization. Cloud consulting partners for Salesforce include large companies like IBM's "Bluewolf" and Accenture as well as smaller ones like Cloudreach.

myTrailhead

Launched in 2019, Salesforce's myTrailhead is an online training platform that can be customized for the specific needs of its customers. The platform extends functionality to provide users with training content specific to their usage of Salesforce and enables them to create and publish their own training content and programs.

Blockchain platform

In May 2019 Salesforce launched a blockchain platform based on Hyperledger Sawtooth, to facilitate building blockchain network and apps integrated with CRM.

Retired or end-of-life

Data.com

Data.com, previously known as Jigsaw, was a cloud-based system for acquiring and managing CRM records within a user's Salesforce.com account. It was also an online business directory of companies and business professionals that is built, maintained and accessed by a worldwide community of over a million subscribers., The information consisted of what is commonly found on a business card.

Competitors included services such as Dun & Bradstreet/Avention and ZoomInfo.

Data.com was made up of three products: Data.com Connect, Data.com Clean and Data.com Prospector. In April 2018, Salesforce announced it would retire Data.com Connect on May 4, 2019. Salesforce also announced it will wind down Data.com Clean and Data.com Prospector, and these services will close on July 31, 2020.

Desk.com

Desk.com is a SaaS help desk and customer support product accessible through the cloud. Desk.com is owned by Salesforce.com and was previously known as Assistly. Desk.com is headquartered in San Francisco, California.

After being acquired by Salesforce.com for $50 million in 2011 Assistly was re-branded as Desk.com in 2012 as a customer support software. Desk.com is a SaaS customer service application. The product differentiates itself from Salesforce's other service platform by specifically targets small businesses. It integrates with a variety of products and third-party applications including Salesforce CRM, Salesforce IQ, Atlassian JIRA, Mailchimp and other apps. Desk.com also supports up to 50 languages.

Salesforce announced the retirement of Desk.com, replacing it with Service Cloud Lightning. After March 13, 2018 no new desk.com licenses were sold, and the retirement date was announced as March 13, 2020.

Do.com

Do.com was a cloud-based task management system for small groups and businesses, introduced in 2011 and discontinued in 2014. Salesforce did not offer any reason for shutting down the service, however, it provided an Export tool to save data entered within the Do.com interface. The Do.com domain was sold to a startup in 2014.

Configuration

Salesforce users can configure their CRM application. In the system, there are tabs such as "Contacts," "Reports," and "Accounts." Each tab contains associated information. Configuration can be done on each tab by adding user-defined custom fields.

Configuration can also be done at the "platform" level by adding configured applications to a Salesforce instance, that is adding sets of customized / novel tabs for specific vertical- or function-level (Finance, Human Resources, etc.) features.

Web services

In addition to the web interface, Salesforce offers a SOAP/REST Web service application programming interface (API) that enables integration with other systems.

Salesforce is powered by the Model–view–controller architecture.

Apex

Apex is a proprietary programming language provided by the Force.com platform to developers similar to Java and C#. It is a strongly typed, object-oriented, case-insensitive programming language, following a dot-notation and curly-brackets syntax. Apex can be used to execute programmed functions during most processes on the Force.com platform including custom buttons and links, event handlers on record insertion, update, or deletion, via scheduling, or via the custom controllers of Visualforce or Lightning Experience pages.

Due to the multitenant nature of the platform, the language has strictly imposed governor limitations to guard against any code monopolizing shared resources. Salesforce provides a series of asynchronous processing methods for Apex to allow developers to produce longer-running and more complex Apex code.

Lightning

In 2014, Salesforce made public the front end of its platform, called Lightning. This component-based framework is what the Salesforce mobile app is built on. Salesforce built on this framework in 2015 by releasing the Lightning Design System, an HTML style framework with default CSS styling built in. This framework allows customers to build their own components to either use in their internal instances or sell on the AppExchange.

The Salesforce Lightning App Builder is a tool for rapid application development of responsive web interfaces. This interface allows for different screens to be put together based on Lightning components. This can be used as layouts for records or specific applications.

Lightning Experience, released in 2016, is the new redesigned interface in Salesforce for processes enhancement. Since then all the apps available on AppExchange need to be Lightning and those built on Classic have to migrate to Lightning as Classic is not to be updated any more by Salesforce. The platform offers an option for developers to employ migration techniques to enable the new user friendly interface and switch to Lightning.

A discussion panel at Salesforce's Customer Company Tour event that focused on customer relationship management

Salesforce is headquartered in San Francisco, with regional headquarters in Morges, Switzerland (covering Europe, the Middle East, and Africa, Singapore), India (covering Asia Pacific minus Japan), and Tokyo (covering Japan). Other major offices are in Toronto, Chicago, New York City, London, Sydney, Dublin, Hyderabad, Vancouver, San Mateo, California, Indianapolis, and Hillsboro, Oregon. Salesforce.com has its services translated into 16 different languages and as of July 31, 2011, had 104,000 customers and over 2.1 million subscribers. Salesforce moved its Midwest Regional headquarters to Indianapolis in 2017.

Salesforce Tower in New York City.

Standard & Poor's included Salesforce, at the same time as Fastenal, into the S&P 500 Index in September 2008, following the federal takeover of Fannie Mae and Freddie Mac and their removal from the index.

Leadership

  • Marc Benioff, Chairman & CEO, co-founder of the company (1999– )
  • Parker Harris, Co-Founder, oversees product strategy (1999– )
  • Bret Taylor, President, Chief Product Officer (2017– )
  • Suzanne DiBianca, Executive Vice President, Corporate Relations and Chief Philanthropy Officer (2000– ) Chief Communications Officer (2017– )
  • Mark Hawkins, President and Chief Financial Officer (2014– )
  • Elizabeth Pinkham, Executive Vice President, Global Real Estate (2000–)
  • Tony Prophet, Chief Equality Officer (2016– )
  • Stephanie Buscemi, Chief Marketing Officer (2018– )
  • Cindy Robbins, President and Chief People Officer (2006–2019)
  • Amy Weaver, President, Legal and General Counsel (2013– )

Culture

Salesforce corporate culture is supposedly based on the concept of Ohana, a deep-rooted support system nurtured inside the company.[dead link]

In the aftermath of a 2021 world-wide outage of all their services, Salesforce chief availability officer Darryn Dieken placed the blame on an individual engineer stating, "We have taken action with that particular employee." The same year, another executive, Cynthia Perry, resigned over discrimination in the workplace.

On September 10, 2021, Benioff tweeted that the company is prepared to help any employee who wishes to move out of the state of Texas, following the abortion in Texas legislation announced on September 1, 2021.

Finances

For the fiscal year 2019, Salesforce reported revenue of US$13.28 billion, an increase of 26% year-over-year and 26% in constant currency. The CRM giant reported subscription and support revenues of US$12.41 billion, an increase of 27% year-over-year. Salesforce ranked 240 on the 2019 Fortune 500 list of the largest United States companies by revenue.

Year Revenue
US$
millions
Net income
US$
millions
Total Assets
US$
millions
Price per Share
US$
Employees
2005 176 7 280 5.19 767
2006 310 28 435 8.62 1,304
2007 497 0 665 11.69 2,070
2008 749 18 1,090 13.43 2,606
2009 1,077 43 1,480 11.37 3,566
2010 1,306 81 2,460 24.21 3,969
2011 1,657 64 3,091 32.93 5,306
2012 2,267 −12 4,164 35.73 7,785
2013 3,050 −270 5,529 45.94 9,800
2014 4,071 −232 9,153 57.26 13,300
2015 5,374 −263 10,665 70.66 16,000
2016 6,667 −47 12,763 74.55 19,000
2017 8,392 180 17,585 90.26 25,000
2018 10,480 127 21,010 132.21 29,000
2019 13,282 1,110 30,737 155.10 35,000
2020 17,098 126 55,126 49,000

IT infrastructure

Salesforce migrated to Dell servers with Advanced Micro Devices processors running Linux from Sun Fire E25K servers with SPARC processors running Solaris in 2008. The company uses the Momentum platform from Message Systems to allow its customers to send large amounts of email.

In 2012, Salesforce announced plans to build a data center in the UK to handle European citizens' personal data. In 2013, Salesforce and Oracle announced a nine-year partnership in which Salesforce will use Oracle Linux, Oracle Exadata, Oracle Database, and the Java platform to power its applications and SaaS platform.

In 2016, Salesforce announced that it will use Amazon Web Services hosting for countries with restrictive data residency requirements and where no Salesforce data centers are operating. In July 2017, the first such instance went live in Canada, with Salesforce announcing that this enabled signing a number of Canadian customers.

The following is a list of acquisitions by Salesforce:

  • Sendia (April 2006) – now Salesforce Classic
  • Kieden (August 2006) – now Salesforce for Google AdWords
  • Kenlet (January 2007) – original product CrispyNews used at Salesforce IdeaExchange and Dell IdeaStorm – now relaunched as Salesforce Ideas
  • Koral (March 2007) – now Salesforce Content
  • Instranet (August 2008) for $31.5 million – now re-branded to Salesforce Knowledge
  • GroupSwim (December 2009) – now part of Salesforce Chatter
  • Informavores (December 2009) – now re-branded to Visual Workflow
  • Jigsaw Data Corp. (April 2010), – now known as Data.com
  • Sitemasher (June 2010) – now known as Site.com
  • Navajo Security (August 2011)
  • Activa Live Chat (September 2010) – now known as Salesforce Live Agent
  • Heroku (December 2010) – for $212 million
  • Etacts (December 2010)
  • Dimdim (January 2011)
  • Manymoon (February 2011) – now known as Do.com
  • Radian6 (March 2011) for $340M
  • Model Metrics (November 2011)
  • Rypple (December 2011) – now known as Work.com
  • Stypi (May 2012)
  • Buddy Media (May 2012) for US$689 million
  • ChoicePass (June 2012)
  • Thinkfuse (June 2012)
  • BlueTail (July 2012) – now part of Data.com
  • GoInstant (July 2012) for US$70 million
  • Prior Knowledge (December 2012)
  • EntropySoft (February 2013) for an undisclosed sum – now known as Salesforce Files Connect
  • clipboard.com (May 2013) for US$12 million
  • ExactTarget (announced June 4, 2013) – now Salesforce Marketing Cloud for US$2.5 billion
  • EdgeSpring (June 7, 2013) – now part of the Analytics Cloud
  • RelateIQ (July 10, 2014) for US$390 million – now known as SalesforceIQ
  • Toopher (April 1, 2015)
  • Tempo (May 29, 2015) – now part of SalesforceIQ
  • ÄKTA (September 2015) – for an undisclosed sum.
  • MinHash (December 2015)
  • SteelBrick (December 2015) for US$360 million – now re-branded to Salesforce CPQ
  • PredictionIO (February 2016)
  • MetaMind (April 2016)
  • Implisit (May 2016)
  • Demandware (announced June 1, 2016) – now Salesforce B2C Commerce Cloud for US$2.5 billion
  • Coolan (July 2016)
  • Quip (August 2016) for US$750 million
  • BeyondCore (August 2016)
  • HeyWire (September 8, 2016)
  • Gravitytank (September 2016)
  • Krux (October 2016)
  • Twin Prime (December 2016)
  • Sequence (February 2017)
  • Attic Labs (January 2018)
  • CloudCraze (March 2018) – now Salesforce B2B Commerce Cloud
  • MuleSoft (announced March 2018) – For $6.5 billion
  • Datorama (July 2018)
  • Rebel Mail (October 2018)
  • Griddable.io (January 2019)
  • MapAnything (April 2019)
  • Bonobo AI (May 2019)
  • Tableau (August 2019) – $15.3 billion
  • ClickSoftware (August 2019) – $1.35 billion
  • Diffeo (November 2019)
  • Evergage (February 2020)
  • Vlocity (February 2020)
  • The CMO Club (March 2020)
  • Slack Technologies (December 2020) – $27.7 billion
  • Acumen Solutions (December 2020) – $570 million
  • Servicetrace (September 2021)
Simplified timeline of Salesforce's biggest acquisitions ($750M or greater).

Subject to a phishing attack

In November 2007 a successful phishing attack on a Salesforce employee compromised contact information on a number of Salesforce customers, which was then used to send highly targeted phishing emails. Salesforce has stated that "a phisher tricked someone into disclosing a password, but this intrusion did not stem from a security flaw in [the salesforce.com] application or database." The phishing breach was cited as an example of why the CRM industry needs greater security for users against such threats as spam.

While the crowd-sourced method of building business contacts has proven popular with recruiters, marketers, and sales professionals, it has also raised questions of privacy as most of the site's database is entered without permission from the person being listed. Data.com does, however, make it easy to remove business information on request as noted in December 2009 by TechCrunch. However, recipients of these messages regard it as spam and at least one complaint about receiving more spam after attempting to remove one's address has been noted.

Attempt to trademark Social enterprise

In July 2012, Salesforce applied to trademark the term "social enterprise" in the United States, the European Union and Jamaica where the term was in widespread use to describe businesses with a primarily social purpose. This was successfully challenged by a campaign called #notinourname which was launched by Social Enterprise UK, resulting in Salesforce.com withdrawing their trademark application and agreeing not to use the term in their future marketing.

‘Meatpistol’ presenters let go at Def Con

In 2017 at DEF CON, Salesforce's Director of Offensive Security and a security engineer were fired on the conference room floor in front of several other attendees by an executive at the company after giving a talk. Word rapidly spread that two speakers had been released at the event. The presentation was initially signed off on by the company; however, Salesforce's management team had an unexplained and sudden change of heart an hour before the event. Salesforce's Director of Offensive Security had turned off his phone prior to the presentation and was unable to receive any communication from Salesforce prior to the presentation. Reaction after the firings were swift, with the Electronic Frontier Foundation providing representation to the fired employees and members of the security community opining "Salesforce undermined their credibility in the security community to a significant degree" and that "how they are perceived by the security community isn't top of their list of things they care about." The presented MEATPISTOL tool was anticipated to be released as open-source at the time of the presentation, but Salesforce continues to hold back on releasing any of the code to developers or the public. The terminated employees have continued to call on the company to open-source the software.

RAICES donation refusal

The not-for-profit organization Refugee and Immigrant Center for Education and Legal Services (RAICES) rejected a US$250,000 philanthropic donation from Salesforce because the company has contracts with U.S. Customs and Border Protection. The executive director of Raices, Jonathan Ryan, tweeted that "When it comes to supporting oppressive, inhumane, and illegal policies, we want to be clear: the only right action is to stop" in reference to the rejected donation. Salesforce CEO Marc Benioff responded in an official statement that the company's employees "don't work with CBP regarding separation of families. CBP is a customer & follows our TOS. We don't have an agreement with ICE. I'm Proud of the Men & Women who protect & serve our country every day & I'm Proud of our Ohana."

It was reported that, in a change to its acceptable-use policy, Salesforce is barring customers from using its system to sell semiautomatic guns and other firearms.

Tax avoidance

In December 2019, the Institute on Taxation and Economic Policy found that Salesforce was one of 91 companies who "paid an effective federal tax rate of 0% or less" in 2018, as a result of the Tax Cuts and Jobs Act of 2017. Their findings were published in a report based on the 379 Fortune 500 companies that declared a profit in 2018.

Lawsuit

In March 2019 Salesforce faced a lawsuit by 50 anonymous women claiming to be victims and survivors of sex trafficking, abuse and rape, which alleges the company profited from and knowingly facilitated sex trafficking on the Web site Backpage.com (defunct since April 2018). The lawsuit also pointed out that Salesforce was publicly promoting an anti-human trafficking campaign at the time of its work with Backpage.

In 2009, in response to the financial crisis of 2007–2008 and the resulting decline in venture funding, Salesforce began investing in digital companies that used or integrated Salesforce platform. This eventually became Salesforce Ventures, headed by John Somorjai Since then various funds have been created to focus on specific areas — in September 2014 SFV set up Salesforce1 Fund, aimed at start-ups creating applications primarily for mobile phones. In December 2018, Salesforce Ventures announced the launch of the Japan Trailblazer Fund, focused on Japanese startups.

As of August 2018, Salesforce Ventures reported investments totaling $1.2 billion in 275 companies covering a wide range of business models, including e-commerce (CloudCraze), artificial intelligence (Figure Eight), online fraud prevention (Forter), Accounting and Professional Services Automation software (FinancialForce) and many other areas. Its five largest investments Domo (data-visualization software), SurveyMonkey (online survey software), Twilio (cloud-communication), Dropbox (cloud storage), and DocuSign (secure e-signature company) account for nearly half of its portfolio.

  1. "salesforce.com, inc. 2021 Annual Report Form (10-K)"(PDF). EDGAR. Salesforce, Inc. March 5, 2021. RetrievedMarch 6, 2021.
  2. "Salesforce Announces Strong Fourth Quarter and Full Year Fiscal 2021 Results Raises FY22 Revenue Guidance to $25.65 Billion to $25.75 Billion" (Press release). Salesforce. February 25, 2021. RetrievedAugust 26, 2021.
  3. Jessica Snouwaert. "The 25 best companies to work for, based on employee satisfaction". Business Insider. RetrievedApril 1, 2020.
  4. Babcock, Charles (December 29, 2009). "Salesforce.com's Wizard Was Parker Harris & Team". InformationWeek. RetrievedNovember 1, 2015.
  5. Gerholdt, Mike (October 17, 2013). "Parker Harris on Co-Founding Salesforce.com". ButtonClick Admin. Salesforce.com. RetrievedNovember 1, 2015.
  6. Compton, Jason (June 23, 2004). "Salesforce.com IPO Raises $110 million". Destination CRM.com. RetrievedNovember 1, 2015.
  7. Fagan, Laura (October 14, 2014). "Marc Benioff Announces Salesforce Customer Success Platform, Analytics Cloud". Salesforce Blog. RetrievedNovember 1, 2015.
  8. "Salesforce Launches Facebook Analytics Tool For B2B Marketers". Mediapost.com. RetrievedOctober 18, 2017.
  9. "Salesforce.com Launches Lead Analytics for Facebook – Money Health Finance". Money Health Finance. October 11, 2017. Archived from the original on October 18, 2017. RetrievedOctober 18, 2017.
  10. Chin, Kimberly (September 24, 2018). "Salesforce Partners With Apple for Business Apps". Wall Street Journal. ISSN 0099-9660. RetrievedSeptember 25, 2018.
  11. Staff Reports (February 25, 2020). "Salesforce leader steps down as software company reports 2020 revenue". WISH-TV | Indianapolis News | Indiana Weather | Indiana Traffic. RetrievedFebruary 28, 2020.
  12. "Salesforce is acquiring workplace chat app Slack for $27.7 billion". The verge.com. RetrievedDecember 1, 2020.
  13. Lawler, Richard (July 21, 2021). "Now Salesforce officially owns Slack". The Verge. RetrievedJuly 22, 2021.
  14. Trentmann, Nina (February 1, 2021). "Salesforce CFO Hands Reins to Successor After More Than Six Years at Helm". Wall Street Journal. ISSN 0099-9660. RetrievedFebruary 6, 2021.
  15. Ovide, Shira (July 1, 2014). "Salesforce.com Names Autodesk Executive as Financial Chief". Wall Street Journal. ISSN 0099-9660. RetrievedFebruary 6, 2021.
  16. Lager, Marshall (February 10, 2009). "Salesforce.com Expands the Cloud to Sales – CRM Magazine". Destinationcrm.com. RetrievedFebruary 1, 2012.
  17. "Salesforce.com Launches The Service Cloud, A Customer Service SaaS Application". TechCrunch. January 14, 2009. Archived from the original on August 17, 2011. RetrievedFebruary 1, 2012.
  18. Kepes, Ben (September 1, 2010). "Salesforce Integrates Jigsaw - Refining Contact Data - Cloud Computing News". Gigaom.com. RetrievedFebruary 1, 2012.
  19. Diana, Alison (June 22, 2010). "Salesforce.com Launches Chatter Collaboration Tool – Storage – Disaster recovery/business continuity". InformationWeek. RetrievedFebruary 1, 2012.
  20. "Manufacturing Cloud is a tailor made CRM solution in a single platform". Salesforce.com. RetrievedMarch 24, 2021.
  21. Dignan, Larry. "Salesforce launches Wave analytics cloud, boosts enterprise reach". ZDNet. RetrievedFebruary 10, 2015.
  22. "Vaccine Cloud - Manage Vaccine Administration". Salesforce.com. RetrievedFebruary 8, 2021.
  23. "Top Customer Relationship Management Software | 2014 Reviews of the Best Systems". Capterra.com. February 25, 2013. RetrievedMarch 24, 2014.
  24. Rao, Leena (September 8, 2009). "Everything You Need To Know About Salesforce's Service Cloud 2". TechCrunch. RetrievedSeptember 29, 2013.
  25. "Saggezza partners with CRM software giant to fuel expansion". North East Times. RetrievedApril 5, 2021.
  26. "Top 10 trusted salesforce consulting companies in India 2021-22". Hindustan Times. April 1, 2021. RetrievedApril 5, 2021.
  27. "Salesforce Lightning Platform | The Leading Enterprise PaaS | Salesforce Developers". developer.salesforce.com. RetrievedJanuary 29, 2018.
  28. Knorr, Eric; Gruman, Galen (April 7, 2008). "What Cloud Computing Really Means". The New York Times. IDG. RetrievedJanuary 23, 2015.
  29. "Salesforce.com Unveils Force.com Cloud Computing Architecture". Eweek.com.
  30. "What is Apex? | Apex Developer Guide | Salesforce Developers". RetrievedNovember 7, 2017.
  31. "What is Visualforce? | Visualforce Developer Guide | Salesforce Developers". RetrievedNovember 7, 2017.
  32. "Compiling Visualforce Successfully". Salesforce.com.
  33. "App Distribution - developer.force.com". developer.salesforce.com. RetrievedNovember 7, 2017.
  34. "Salesforce Spring15 Release Notes". Salesforce.com. RetrievedJanuary 26, 2015.
  35. "Lightning Developer Guide: Open Source Aura Framework". Salesforce.com. RetrievedJanuary 26, 2015.
  36. "Lightning FAQ: Visualforce and Lightning". Salesforce.com. RetrievedJanuary 26, 2015.
  37. Developer Keynote: Build Next Generation Apps. YouTube. November 21, 2013.
  38. "#DF19 Developer Keynote Highlights". Salesforce Developers Blog. November 20, 2019. RetrievedDecember 5, 2019.
  39. "Salesforce Community Cloud is now Experience Cloud | 7Summits". www.7summitsinc.com. RetrievedJune 14, 2021.
  40. "Experience Cloud FAQ". Salesforce.com. RetrievedOctober 4, 2019.
  41. Berkow, James. "HR industry feels Rypple effect". Edmonton Journal. Archived from the original on February 13, 2014. RetrievedOctober 14, 2010.
  42. Abbott, Kate. "How I Got Here: Salesforce Rypple's Daniel Debow". Bloomberg BusinessWeek. RetrievedJune 27, 2012.
  43. "The Rypple effect". The Economist. RetrievedDecember 30, 2008.
  44. "Introducing Rypple's New CTO... Bohdan Zabawskyj". Work.com. Archived from the original on January 10, 2014. RetrievedJanuary 9, 2014.
  45. Clark, Don. "Spotify Rallies Workers With Help From Rypple". The Wall Street Journal. RetrievedDecember 13, 2011.
  46. Goetz, Thomas (June 20, 2011). "How Facebook Uses Feedback Loops: Meet Rypple". Wired. RetrievedJune 20, 2011.
  47. Rao, Leena. "Salesforce Debuts Rypple-Powered Work.com To Help Companies Manage Talent, Partners With Facebook". Techcrunch. RetrievedFebruary 15, 2013.
  48. "A Brief History of Salesforce.com". Salesforce Ben. June 2, 2021. RetrievedJune 14, 2021.
  49. "AppExchange – Home". Salesforce.com. March 1, 2011. RetrievedJuly 17, 2013.
  50. "AppExchange – Home". Appexchange.salesforce.com. RetrievedFebruary 6, 2015.
  51. "AppExchange- Consulting Top Partners". Salesforce.com. RetrievedJuly 5, 2017.
  52. "Salesforce launches myTrailhead to help organisations create learning experiences for staff". Startup Daily. March 10, 2019. RetrievedJune 14, 2021.
  53. "myTrailhead: Overview". Salesforce. RetrievedAugust 26, 2021.
  54. "Blockchain". Salesforce.com. RetrievedJune 5, 2019.
  55. "Salesforce Blockchain enables code-free blockchain networks, workflows, and apps". VentureBeat. May 29, 2019. RetrievedJune 5, 2019.
  56. Computing, Anthony Spadafora 2019-05-30T22:58:41Z. "Salesforce launches blockchain channel". TechRadar. RetrievedJune 5, 2019.
  57. Mearian, Lucas (June 3, 2019). "Salesforce offers blockchain lite to entice users". Computerworld. RetrievedJune 5, 2019.
  58. "Salesforce Projects Revenue Showing Continued Strong Growth". June 4, 2019. RetrievedJune 5, 2019.
  59. "Enterprise Customers Flocking to Jigsaw Data Fusion". Outbound-call-center.tmcnet.com. November 19, 2009. RetrievedJune 27, 2011.
  60. Fost, Dan (September 5, 2006). "Jigsaw Data not a company that follows standards". San Francisco Chronicle.
  61. "What is Salesforce Data.com? - Definition from WhatIs.com". SearchCustomerExperience. RetrievedJune 15, 2021.
  62. "Important Changes Coming to Data.com Connect". Community.data.com. April 17, 2018. RetrievedOctober 9, 2018.
  63. "Data.com Clean and Prospector Retirement". Help.salesforce.com. RetrievedJanuary 22, 2019.
  64. "Salesforce Buys Customer Service SaaS Assistly For $50M To Reach Small Businesses". Techcrunch. RetrievedSeptember 21, 2011.
  65. "Assistly Is Now Desk.com". Desk.com. RetrievedDecember 30, 2012.
  66. "Salesforce launches Desk.com, slick social customer support software based on Assistly". Venturebeat.com. RetrievedJanuary 30, 2012.
  67. "Salesforce sweetens the deal for growing SMBs with new Desk.com edition". PC World. RetrievedJanuary 7, 2015.
  68. "Customer Relationship Software for Small Businesses". Salesforce.com. RetrievedFebruary 1, 2015.
  69. "Mailchimp for Desk.com". Desk.com. RetrievedFebruary 1, 2015.
  70. "Desk.com steps up global focus". Computerworld.com. RetrievedFebruary 26, 2015.
  71. "Desk to Service Cloud Product Update FAQ..." Support.desk.com. RetrievedOctober 9, 2018.
  72. Salesforce debuts Do.com, a smart social productivity app for small teams, VentureBeat News
  73. Protalinski, Emil (October 25, 2013). "Salesforce to Shut Down Social Productivity App Do.com on January 31". The Next Web.
  74. Salesforce to shut down Do.com task management service, CiteWorld
  75. Salesforce.com sells Do.com domain name to startup, DomainNameWire
  76. Stubblebine, Tony (November 13, 2006). "An Introduction to Salesforce.com's AppExchange". O'Reilly Network.
  77. "Field Types | SOAP API Developer Guide | Salesforce Developers". developer.salesforce.com. RetrievedAugust 5, 2020.
  78. "Salesforce Offers REST & SOAP API for 3rd Party App Integration". Kennected. July 29, 2020. RetrievedAugust 5, 2020.
  79. "Salesforce Developers". Salesforce.com. RetrievedJuly 5, 2017.
  80. "Asynchronous Processing in Force.com"(PDF). Salesforce.com. RetrievedJuly 6, 2017.
  81. "Lightning Platform". Salesforce Developers. RetrievedJuly 25, 2018.[self-published source]
  82. "Lightning Design System". Salesforce.com. June 29, 2018. RetrievedJuly 25, 2018.[self-published source]
  83. "Get Started with Lightning Experience". Salesforce.com. RetrievedAugust 27, 2019.
  84. "Salesforce Tower". salesforcetowerindy.com. Archived from the original on August 4, 2020. RetrievedOctober 9, 2018.
  85. Hoge, Patrick (April 11, 2014). "Salesforce.com set to move into the West's tallest office building". Portland Business Journal. RetrievedApril 12, 2014.
  86. Finley, Klint (December 8, 2010). "Beyond Babel: Language Support in Enterprise 2.0 Products". Readwriteweb.com. Archived from the original on August 17, 2011. RetrievedFebruary 1, 2012.
  87. "CRM, the cloud, and the social enterprise". Salesforce.com. RetrievedFebruary 1, 2012.
  88. "History of Salesforce". Salesforce Programmers. Digital Marketing Solutions, LLC. RetrievedJuly 4, 2011.
  89. Martin, Eric (September 9, 2008). "Salesforce.com, Fastenal to Replace Fannie, Freddie in S&P 500". Bloomberg.
  90. Russell, Jon. "Amazon, Facebook, Google and other tech giants urge Trump to continue DACA program". TechCrunch. RetrievedSeptember 14, 2017.
  91. "Not every Silicon Valley leader is an engineer, including these 9 super successful liberal arts majors". Business Insider. RetrievedSeptember 14, 2017.
  92. "How Bret Taylor, a former Facebook and Google engineer, earned Marc Benioff's trust to become one of the most important execs at Salesforce". CNBC.com. September 22, 2018. RetrievedSeptember 22, 2018.
  93. Clancy, Heather (August 7, 2017). "Salesforce blesses San Francisco's clean energy program". GreenBiz. RetrievedSeptember 14, 2017.
  94. "Tech Moves: Zillow CFO joins Apptio board, Starbucks SVP joins Salesforce as communications chief, and more". GeekWire. June 1, 2017. RetrievedSeptember 14, 2017.
  95. "Salesforce's Revenue Rises as Losses Widen". RetrievedSeptember 14, 2017.
  96. Levy, Ari (September 30, 2016). "This woman is behind Salesforce's global expansion". CNBC. RetrievedSeptember 14, 2017.
  97. "How Salesforce's other CEO is championing equality in Silicon Valley". The Independent. June 6, 2017. RetrievedSeptember 14, 2017.
  98. "MiniBios: Honoring HR's Female Influencers – Workforce Magazine". Workforce Magazine. January 10, 2017. RetrievedSeptember 14, 2017.
  99. "Amy E. Weaver: Executive Profile & Biography – Bloomberg". Bloomberg.com. RetrievedSeptember 14, 2017.
  100. "Salesforce and its Ohana Culture". ISDI. March 14, 2018. RetrievedJune 14, 2020.
  101. Speed, Richard (May 19, 2021). "That Salesforce outage: Global DNS downfall started by one engineer trying a quick fix". theregister.com. Archived from the original on May 23, 2021.
  102. Murphy, Mark (February 10, 2021). "A Fast Way To Test If Your Company Has Problems With Discrimination In The Workplace". forbes.com. Archived from the original on May 24, 2021.
  103. De Chant, Tim (September 13, 2021). "Texas abortion ban prompts Salesforce to help employees, families "exit" state". Ars Technica.
  104. "Salesforce Announces Record Fourth Quarter and Full Year Fiscal 2019 Results| CRM". www.salesforce.com. RetrievedMarch 17, 2020. Salesforce ranked 240 on the 2019 Fortune 500 list of the largest United States companies by revenue.
  105. "Reaching New Heights on the Fortune 500 List| CRM". www.salesforce.com. RetrievedMarch 17, 2020.
  106. "Salesforce, Inc Financial Statements 2005-2020 | CRM". www.macrotrends.net. RetrievedDecember 29, 2020.
  107. "Salesforce.com pulls plug on Sun's flagship Unix servers". The Register.
  108. "The biggest email provider you've never heard of". Fortune.
  109. Meyer, David. "Salesforce finally solidifies European data center plans". Gigaom.com.
  110. "Salesforce.com and Oracle Announce New Strategic Partnership" (Press release). Oracle.
  111. "Salesforce Now Live on Amazon Web Services Cloud Infrastructure in Canada". Salesforce.com. RetrievedAugust 28, 2017.
  112. Wood, Jason. "With Kieden Acquisition, Salesforce.com Is On A Roll". Seeking Alpha. RetrievedDecember 30, 2017.
  113. Kepes, Ben (December 11, 2009). "Breaking: Salesforce.com Buys GroupSwim". Cloud Ave. RetrievedSeptember 2, 2015.
  114. Whiting, Rick (February 3, 2010). "Salesforce Adds Business Process Development To Force.com". Crn.com. RetrievedFebruary 1, 2012.
  115. "Salesforce.com acquires Jigsaw for $142 million". ZDNet. April 21, 2010. Archived from the original on January 6, 2012. RetrievedFebruary 1, 2012.
  116. "Salesforce.com Brings Navajo Into Camp to Boost Cloud Security". Forbes. August 30, 2011.
  117. "Salesforce Buys Enterprise Chat Startup Activa Live". TechCrunch. September 24, 2010. RetrievedFebruary 1, 2012.
  118. "Salesforce.com Buys Heroku For $212 million In Cash". TechCrunch. December 8, 2010.
  119. "Salesforce Buys Email Contact Manager Etacts". TechCrunch. December 21, 2010.
  120. "Salesforce buys Dimdim for $31 million, bolsters Chatter collaboration". ZDNet. RetrievedFebruary 1, 2012.
  121. "Salesforce.com Buys Manymoon". All Things Digital. RetrievedJanuary 20, 2011.
  122. Savitz, Eric (March 30, 2011). "Salesforce Buys Social Media Tracker Radian6 For $340M". Forbes. RetrievedFebruary 1, 2012.
  123. "Salesforce Acquires Social And Mobile Cloud Computing Consultancy Model Metrics". TechCrunch. November 14, 2011. RetrievedFebruary 1, 2012.
  124. "Salesforce Acquires Rypple For Social Employee Performance Management". InformationWeek. Archived from the original on January 8, 2012. RetrievedDecember 19, 2011.
  125. "Salesforce Acquires Stypi".
  126. "Salesforce Lines Up Against Oracle On Social Push; Buys Buddy Media For $689M". TechCrunch. June 4, 2012. RetrievedJune 27, 2013.
  127. "Salesforce to Acquire Buddy Media". Webpronews.com. May 30, 2012.
  128. "Salesforce.com Buys Corporate 'perks' Software Vendor ChoicePass". PC World.
  129. "Salesforce Acquires TechStars And TechCrunch Disrupt Alum Thinkfuse". TechCrunch. June 25, 2012.
  130. "Salesforce.com acquired BlueTail in July, AllThingsD reports". Yahoo! Finance. September 11, 2012. RetrievedJune 27, 2013.
  131. "Salesforce.com Reported To Buy GoInstant For $70 Million". TechCrunch. July 9, 2012. RetrievedJune 27, 2013.
  132. Grant, Rebecca (November 23, 2012). "Salesforce to predict the future with the power of Prior Knowledge". VentureBeat. RetrievedNovember 22, 2013.
  133. "Web Clipping Service Clipboard Acquired By Salesforce For $12M, Will Be Shuttered On June 30th". TechCrunch. May 9, 2013. RetrievedJune 27, 2013.
  134. "ExactTarget to be Acquired in $2.5 Billion Deal – Newsroom – Inside INdiana Business with Gerry Dick". InsideINdianaBusiness.com. Archived from the original on July 10, 2013. RetrievedJuly 17, 2013.
  135. "After Picking Up ExactTarget, Salesforce Buys Enterprise Business Intelligence And Analytics Startup EdgeSpring". TechCrunch. June 7, 2013. RetrievedJuly 17, 2013.
  136. "Salesforce Buys Big Data Startup RelateIQ For Up To $390M". TechCrunch. July 10, 2014.
  137. "Mobile Authentication Startup Toopher Acquired By Salesforce". TechCrunch. April 1, 2015.
  138. "Salesforce Acquires Smart Calendar Startup Tempo, App Will Shut Down On June 30". TechCrunch. May 29, 2015.
  139. "Salesforce acquires application development consulting firm AKTA". VentureBeat. September 2, 2015.
  140. "Salesforce Has Acquired MinHash, Creators Of The AILA Virtual Marketing Assistant". TechCrunch. December 14, 2015.
  141. "Salesforce Acquires SteelBrick". Steelbrick. Archived from the original on April 20, 2016.
  142. "Salesforce Acquires PredictionIO To Build Up Its Machine Learning Muscle". TechCrunch. February 19, 2016.
  143. "Salesforce buys MetaMind".
  144. "Salesforce just bought a startup for 'tens of millions' of dollars, adding to its buying spree". Business Insider. RetrievedJuly 24, 2016.
  145. "Demandware is Now the Salesforce Commerce Cloud". Salesforce.
  146. "Salesforce Signs Definitive Agreement to Acquire Demandware". Demandware. June 1, 2016.
  147. "Salesforce acquires data center analytics startup Coolan". VentureBeat. July 21, 2016. RetrievedDecember 12, 2016.
  148. "Salesforce buys word processing app Quip for $750M". TechCrunch. August 1, 2016.
  149. "Another Salesforce acquisition with BeyondCore enterprise analytics grab". TechCrunch. August 16, 2016.
  150. Kim, Eugene (September 8, 2016). "After spending $4 billion on acquisitions this year, Salesforce buys yet another company". Business Insider. RetrievedAugust 26, 2021.
  151. "Salesforce adds to its $4 billion spending spree by quietly buying another company". Yahoo! Finance. September 15, 2016.
  152. "Susan Bidel's Blog". blogs.forrester.com. RetrievedOctober 13, 2016.
  153. "Salesforce just bought a startup called Twin Prime, adding to its $5 billion buying binge". BusinessInsider. December 13, 2016.
  154. "Salesforce acquires Sequence to build out its UX design services". TechCrunch. RetrievedFebruary 1, 2017.
  155. "Salesforce acquires Attic Labs, the startup behind decentralized database Noms". TechCrunch. RetrievedJanuary 8, 2018.
  156. "e-commerce gets B2B boost with CloudCraze purchase Noms". TechTarget. March 15, 2018.
  157. "Salesforce is buying MuleSoft". Business Insider. March 20, 2018. RetrievedMarch 20, 2018.
  158. "Salesforce buys MuleSoft in a deal worth 6.5 billion". Fortune. RetrievedMarch 20, 2018.
  159. "Datorama acquisition to bolster Marketing Cloud Noms". TechTarget. RetrievedJuly 23, 2018.
  160. Bharadhwaj, Rajeev (January 28, 2019). "Salesforce Signs Definitive Agreement to Acquire Griddable – Griddable". Griddable.io. Archived from the original on January 28, 2019. RetrievedApril 26, 2019.
  161. Miller, Ron (April 17, 2019). "Salesforce is buying MapAnything, a startup that raised over $84 million". TechCrunch. Archived from the original on April 18, 2019. RetrievedApril 26, 2019.
  162. "Salesforce Buys Conversational AI Startup Bonobo". Ctech. May 6, 2019.
  163. "Salesforce Completes Acquisition of Tableau". Tableau.com. August 6, 2019.
  164. "Salesforce is acquiring ClickSoftware for $1.35B". techcrunch.com. August 8, 2019.
  165. "Notice of the 2020 Annual Meeting and 2020 Proxy Statement". sec.gov. June 11, 2020.
  166. Wirth•, Karl (February 3, 2020). "Evergage Has Joined the Salesforce Family". Evergage. RetrievedAugust 5, 2020.
  167. "Salesforce Has Signed a Definitive Agreement to Acquire Vlocity". Vlocity. RetrievedAugust 5, 2020.
  168. "Welcome The CMO Club to the Salesforce Family". Salesforce.com. RetrievedAugust 5, 2020.
  169. "Salesforce Signs Definitive Agreement to Acquire Slack". Salesforce.com. RetrievedDecember 2, 2020.
  170. "Salesforce Signs Definitive Agreement to Acquire Acumen Solutions". Salesforce.com. RetrievedDecember 9, 2020.
  171. "Salesforce 10-K Filing Announcing Details of Acumen Solutions Purchase".
  172. "MuleSoft closes acquisition of Servicetrace". MuleSoft Blog. September 2, 2021. RetrievedOctober 28, 2021.
  173. Espiner, Tom (November 7, 2007). "Salesforce tight-lipped after phishing attack". ZDNet. Archived from the original on August 17, 2011. RetrievedOctober 8, 2010.
  174. Patrizio, Andy (November 7, 2007). "Salesforce.com Scrambles To Halt Phishing Attacks". InternetNews.com.
  175. McMillan, Robert (November 7, 2007). "Salesforce.com customer list stolen". IDG News Service.
  176. "Trust — Salesforce". Trust.salesforce.com. RetrievedOctober 9, 2018.
  177. Berlind, David (November 6, 2007). "Phishing-based breach of Salesforce customer data is more evidence of industry's need to act on spam. Now". Berlind's Testbed (blog). Archived from the original on August 17, 2011. RetrievedJune 3, 2008.
  178. Lohr, Steve (September 24, 2009). "Jigsaw's Business Model Is Built on Crowdsourcing". The New York Times.
  179. Arrington, Michael (December 20, 2009). "The World Has Changed. Is Jigsaw Still Evil?". Techcrunch.com. RetrievedJune 27, 2011.
  180. "jigsaw.com | Web Safety Ratings from McAfee SiteAdvisor". Siteadvisor.com. RetrievedJune 27, 2011.
  181. "Not In Our Name". socialenterprise.org.uk. Social Enterprise UK. Archived from the original on September 23, 2016. RetrievedSeptember 3, 2014.
  182. Guglielmo, Connie. "Salesforce.com's Marc Benioff On Innovation, Acquisitions And Reinvention". Forbes. RetrievedDecember 5, 2019.
  183. "Salesforce "red team" members present tool at Defcon, get fired". Arstechnica.com. RetrievedOctober 9, 2018.
  184. Whittaker, Zack (August 9, 2017). "Salesforce fires red team staffers who gave Defcon talk". Zdnet.com. RetrievedAugust 9, 2017.
  185. "Musings on MEATPISTOL firings". Securitycurve.com. August 10, 2017. RetrievedOctober 9, 2018.
  186. "Salesforce sacks two top security engineers for their DEF CON talk". Theregister.co.uk. RetrievedOctober 9, 2018.
  187. "Security researchers fired after giving talk to hackers". News.sky.com. RetrievedOctober 9, 2018.
  188. "Raices Twitter".
  189. "Marc Benioff Twitter".
  190. "Acceptable Use and External-Facing Services Policy"(PDF).
  191. "Tech giant brings software to a gun fight".
  192. Leskin, Paige. "Salesforce is refusing to let its customers use its software to sell semi-automatic guns". Business Insider. RetrievedJune 5, 2019.
  193. Gardner, Matthew; Rogue, Lorena; Wamhoff, Steve (December 16, 2019). "Corporate Tax Avoidance in the First Year of the Trump Tax Law". Institute on Taxation Policy. RetrievedAugust 17, 2020.
  194. Pound, Jesse (December 16, 2019). "These 91 companies paid no federal taxes in 2018". CNBC. RetrievedFebruary 11, 2020.
  195. Natasha Bach (March 27, 2019). "on Backpage.com". Fortune. RetrievedMarch 31, 2019.
  196. Jones, Connor (March 28, 2019). "50 plaintiffs claim the CRM specialist helped grow the now defunct criminal website Backpage.com". IT PRO. RetrievedMarch 31, 2019.
  197. Swartz, Jon (March 27, 2019). "Salesforce Stock Falls After Lawsuit Is Filed". Barron's. RetrievedMarch 31, 2019.
  198. Peterson, Becky (August 18, 2018). "Inside Salesforce Ventures — the investment arm behind a $1 billion software ecosystem fueling growth". BusinessInsider.com. Business Insider. RetrievedFebruary 4, 2019.
  199. De La Merced, Michael J. "Salesforce.com to Set Up a Venture Capital Fund". The New York Times. RetrievedSeptember 10, 2014.
  200. Kawamoto, Dawn (December 5, 2018). "Salesforce Ventures launches $100 million fund for Japanese startups". San Francisco Business Times. American City Business Journals.
  201. Pletz, John (January 5, 2017). "Salesforce software maker CloudCraze lands $20 million". Crain's Chicago Business. Crain Communications. RetrievedFebruary 3, 2019. Salesforce's venture-capital arm also invested in the deal.
  202. Noto, Anthony (September 26, 2018). "Salesforce, March Capital back Forter with $50 million funding round". New York Business journal. American Cities Business Media. RetrievedFebruary 3, 2019.
  203. Darrow, Barb (June 20, 2017). "This Salesforce Ally Is Gearing Up to Take on Microsoft and Oracle". Fortune. Time Inc. RetrievedFebruary 3, 2019.
  204. "Salesforce Ventures Portfolio". salesforce.com. Salesforce. RetrievedFebruary 3, 2019.
  205. Peterson, Becky (November 14, 2018). "Salesforce owns $1.2 billion worth of other companies — here are its 5 biggest investments in public companies". BusinessInsider.com. Business Insider. RetrievedFebruary 4, 2019. the company's five largest public investments account for $505 million
Wikimedia Commons has media related toSalesforce.com.

Salesforce
Salesforce Language Watch Edit This article contains content that is written like an advertisement Please help improve it by removing promotional content and inappropriate external links and by adding encyclopedic content written from a neutral point of view May 2020 Learn how and when to remove this template message Salesforce is an American cloud based software company headquartered in San Francisco California It provides customer relationship management CRM service and also provides enterprise applications focused on customer service marketing automation analytics and application development salesforce com inc Salesforce Tower in San FranciscoTrade nameSalesforceTypePublic companyTraded asNYSE CRMDJIA componentS amp P 100 componentS amp P 500 componentIndustryCloud computing Enterprise softwareFoundedFebruary 3 1999 22 years ago 1999 02 03 FoundersMarc Benioff Parker Harris Dave Moellenhoff Frank DominguezHeadquartersSalesforce Tower San Francisco California U S Key peopleMarc Benioff Chairman amp CEO ServicesCloud computingRevenueUS 21 25 billion 2021 Operating incomeUS 455 million 2021 Net incomeUS 4 07 billion 2021 Total assetsUS 66 30 billion 2021 Total equityUS 41 49 billion 2021 Number of employees56 606 January 31 2021 SubsidiariesQuip Demandware Heroku MuleSoft Tableau Software Acumen Solutions Slack TechnologiesWebsitesalesforce wbr comFootnotes references 1 In 2021 Fortune magazine ranked Salesforce second on its list 100 Best Companies to Work For based on an employee survey of satisfaction 2 They had previously placed sixth in 2020 3 Contents 1 History 2 Services 2 1 Main services 2 2 Lightning Platform 2 3 Experience Cloud 2 4 Work com 2 5 AppExchange 2 6 myTrailhead 2 7 Blockchain platform 2 8 Retired or end of life 2 8 1 Data com 2 8 2 Desk com 2 8 3 Do com 2 9 Configuration 2 10 Web services 3 Technologies 3 1 Apex 3 2 Lightning 4 Operations 4 1 Leadership 4 2 Culture 4 3 Finances 4 4 IT infrastructure 5 Acquisitions 6 Criticisms 6 1 Subject to a phishing attack 6 2 Attempt to trademark Social enterprise 6 3 Meatpistol presenters let go at Def Con 6 4 RAICES donation refusal 6 5 Tax avoidance 6 6 Lawsuit 7 Salesforce Ventures 8 See also 9 References 10 External linksHistory EditThe company was founded on February 3 1999 by former Oracle executive Marc Benioff together with Parker Harris Dave Moellenhoff and Frank Dominguez as a software as a service SaaS company and was launched publicly between September and November 1999 4 5 In June 2004 the company had its initial public offering on the New York Stock Exchange under the stock symbol CRM and raised US 110 million 6 Early investors include Larry Ellison Magdalena Yesil Halsey Minor Stewart Henderson Mark Iscaro and Igor Sill a founding member of Geneva Venture Partners In October 2014 Salesforce announced the development of its Customer Success Platform to tie together Salesforce s services including sales service marketing analytics community and mobile apps 7 In October 2017 Salesforce launched a Facebook Analytics tool for business to business marketers 8 9 In September 2018 Salesforce partnered with Apple intended on improving apps for businesses 10 In February 2020 co chief executive officer Keith Block stepped down from his position in the company Marc Benioff remained as chairman and chief executive officer 11 On December 1 2020 it was announced that Salesforce would acquire Slack for 27 7 billion 12 The acquisition closed on July 21 13 In February 2021 Salesforce announced that CFO Mark Hawkins would be retiring from his position after six years of working for the company however retaining a position as CFO emeritus until October Amy Weaver was selected as his replacement 14 15 Services EditSalesforce com s customer relationship management CRM service comprises several broad categories Commerce Cloud Sales Cloud 16 Service Cloud 17 Data Cloud 18 including Jigsaw Marketing Cloud Community Cloud 19 including Chatter Manufacturing Cloud 20 Analytics Cloud 21 App Cloud Vaccine Cloud 22 IoT and Work com with over 100 000 customers 23 Main services Edit Salesforce s main services are tools for case task and issue management It also gives customers tracking abilities for their raised cases and conversation features for social networking Web sites provides analytical tools and other services including email alert Google search and access to customers entitlement and contracts 24 They also partner with companies like IBM Accenture and Saggezza to help integrate Salesforce s cloud based services into their businesses 25 26 Lightning Platform Edit Lightning Platform 27 also known as Force com is a platform as a service PaaS that allows developers to create add on applications that integrate into the main Salesforce com application 28 failed verification These third party applications are hosted on Salesforce com s infrastructure 29 Force com applications are built using declarative tools backed by Lightning further explanation needed and Apex Application Express a proprietary Java like programming language for Force com 30 as well as Visualforce a framework 31 including an XML 32 syntax typically used to generate HTML The Force com platform typically receives three complete releases a year 33 As the platform is provided as a service to its developers every single development instance also receives all these updates In 2015 a new framework for building user interfaces Lightning Components was introduced in beta 34 Lightning components are built using the open source Aura Framework 35 but with support for Apex as the server side language instead of Aura s JavaScript dependency This has been described as an alternative to not necessarily a replacement for Visualforce pages 36 As of 2013 the Force com platform has 1 4 million registered developers 37 Lightning Base Components is the component library built on top of Lightning Web Components 38 Experience Cloud Edit Experience Cloud formerly Community Cloud 39 provides Salesforce customers the ability to create online web properties for external collaboration customer service channel sales and other custom portals in their instance of Salesforce Tightly integrated to Sales Cloud Service Cloud and App Cloud Experience Cloud can be quickly customized to provide a wide variety of web properties Experience Cloud combines the functionality of the former Salesforce Customer and Partner Portals with some additional features 40 Work com Edit Work com previously Rypple is a social performance management platform for managers and employees It allows continuous coaching real time feedback and recognition 41 It is aimed at sales management customer service marketing and can be utilised by human resource departments Work com then known as Rypple was founded by Daniel Debow and David Stein to create a simple way of asking for feedback anonymously at work 42 The company was formed in May 2008 and their client list included Mozilla Facebook LinkedIn and the Gilt Groupe Rypple aims to get employees to build and manage their own coaching networks 43 In September 2011 Rypple announced that they had hired Bohdan Zabawskyj as its Chief Technology Officer 44 In 2011 Rypple developed a more formalized management methodology called OKR Objectives and Key Results for Spotify 45 Rypple also partnered with Facebook to create Loops short for feedback loops which gathers feedback from co workers including praise progress against goals and coaching from supervisors into one channel 46 In December 2011 Salesforce com announced that they would acquire Rypple The transaction was completed in 2012 and Rypple was rebranded as Work com in September 2012 47 AppExchange Edit Launched in 2005 the Salesforce AppExchange is an online application marketplace for third party applications that run on the Force com platform 48 Applications are available for free as well as via yearly or monthly subscription models Applications available range from integrations with SharePoint to mobile approval management 49 As of June 2016 it features 2 948 applications which have driven 3 million installs 50 The AppExchange is also a place customers can search for cloud consulting partners to help them implement the technology in their own organization Cloud consulting partners for Salesforce include large companies like IBM s Bluewolf and Accenture as well as smaller ones like Cloudreach 51 myTrailhead Edit Launched in 2019 Salesforce s myTrailhead is an online training platform that can be customized for the specific needs of its customers 52 The platform extends functionality to provide users with training content specific to their usage of Salesforce and enables them to create and publish their own training content and programs 53 Blockchain platform Edit In May 2019 Salesforce launched a blockchain platform 54 based on Hyperledger Sawtooth to facilitate building blockchain network and apps integrated with CRM 55 56 57 58 Retired or end of life Edit Data com Edit Data com previously known as Jigsaw was a cloud based system for acquiring and managing CRM records within a user s Salesforce com account 59 It was also an online business directory of companies and business professionals that is built maintained and accessed by a worldwide community of over a million subscribers 60 The information consisted of what is commonly found on a business card Competitors included services such as Dun amp Bradstreet Avention and ZoomInfo Data com was made up of three products Data com Connect Data com Clean and Data com Prospector 61 In April 2018 Salesforce announced it would retire Data com Connect on May 4 2019 62 Salesforce also announced it will wind down Data com Clean and Data com Prospector and these services will close on July 31 2020 63 Desk com Edit Desk com is a SaaS help desk and customer support product accessible through the cloud Desk com is owned by Salesforce com and was previously known as Assistly Desk com is headquartered in San Francisco California After being acquired by Salesforce com for 50 million in 2011 64 Assistly was re branded as Desk com in 2012 65 as a customer support software 66 Desk com is a SaaS customer service application The product differentiates itself from Salesforce s other service platform by specifically targets small businesses 67 It integrates with a variety of products and third party applications including Salesforce CRM Salesforce IQ 68 Atlassian JIRA Mailchimp 69 and other apps Desk com also supports up to 50 languages 70 Salesforce announced the retirement of Desk com replacing it with Service Cloud Lightning After March 13 2018 no new desk com licenses were sold and the retirement date was announced as March 13 2020 71 Do com Edit Do com was a cloud based task management system for small groups and businesses introduced in 2011 and discontinued in 2014 72 73 74 Salesforce did not offer any reason for shutting down the service however it provided an Export tool to save data entered within the Do com interface The Do com domain was sold to a startup in 2014 75 Configuration Edit Salesforce users can configure their CRM application In the system there are tabs such as Contacts Reports and Accounts Each tab contains associated information Configuration can be done on each tab by adding user defined custom fields 76 Configuration can also be done at the platform level by adding configured applications to a Salesforce instance that is adding sets of customized novel tabs for specific vertical or function level Finance Human Resources etc features Web services Edit In addition to the web interface Salesforce offers a SOAP REST Web service application programming interface API that enables integration with other systems 77 78 Technologies EditSalesforce is powered by the Model view controller architecture Apex Edit Apex is a proprietary programming language provided by the Force com platform to developers similar to Java and C It is a strongly typed object oriented case insensitive programming language following a dot notation and curly brackets syntax Apex can be used to execute programmed functions during most processes on the Force com platform including custom buttons and links event handlers on record insertion update or deletion via scheduling or via the custom controllers of Visualforce or Lightning Experience pages Due to the multitenant nature of the platform the language has strictly imposed governor limitations 79 to guard against any code monopolizing shared resources Salesforce provides a series of asynchronous processing methods for Apex to allow developers to produce longer running and more complex Apex code 80 Lightning Edit In 2014 Salesforce made public the front end of its platform called Lightning 81 This component based framework is what the Salesforce mobile app is built on Salesforce built on this framework in 2015 by releasing the Lightning Design System 82 an HTML style framework with default CSS styling built in This framework allows customers to build their own components to either use in their internal instances or sell on the AppExchange The Salesforce Lightning App Builder is a tool for rapid application development of responsive web interfaces This interface allows for different screens to be put together based on Lightning components This can be used as layouts for records or specific applications Lightning Experience released in 2016 is the new redesigned interface in Salesforce for processes enhancement Since then all the apps available on AppExchange need to be Lightning and those built on Classic have to migrate to Lightning as Classic is not to be updated any more by Salesforce The platform offers an option for developers to employ migration techniques to enable the new user friendly interface and switch to Lightning 83 Operations Edit A discussion panel at Salesforce s Customer Company Tour event that focused on customer relationship management Salesforce is headquartered in San Francisco with regional headquarters in Morges Switzerland covering Europe the Middle East and Africa Singapore India covering Asia Pacific minus Japan and Tokyo covering Japan Other major offices are in Toronto Chicago New York City London Sydney Dublin Hyderabad Vancouver San Mateo California Indianapolis 84 and Hillsboro Oregon 85 Salesforce com has its services translated into 16 86 different languages and as of July 31 2011 had 104 000 87 customers and over 2 1 million subscribers 88 Salesforce moved its Midwest Regional headquarters to Indianapolis in 2017 Salesforce Tower in New York City Standard amp Poor s included Salesforce at the same time as Fastenal into the S amp P 500 Index in September 2008 following the federal takeover of Fannie Mae and Freddie Mac and their removal from the index 89 Leadership Edit Marc Benioff Chairman amp CEO co founder of the company 1999 90 Parker Harris Co Founder oversees product strategy 1999 91 Bret Taylor President Chief Product Officer 2017 92 Suzanne DiBianca Executive Vice President Corporate Relations and Chief Philanthropy Officer 2000 93 Chief Communications Officer 2017 94 Mark Hawkins President and Chief Financial Officer 2014 95 Elizabeth Pinkham Executive Vice President Global Real Estate 2000 96 Tony Prophet Chief Equality Officer 2016 97 Stephanie Buscemi Chief Marketing Officer 2018 Cindy Robbins President and Chief People Officer 2006 2019 98 Amy Weaver President Legal and General Counsel 2013 99 Culture Edit Salesforce corporate culture is supposedly based on the concept of Ohana a deep rooted support system nurtured inside the company 100 dead link In the aftermath of a 2021 world wide outage of all their services Salesforce chief availability officer Darryn Dieken placed the blame on an individual engineer stating We have taken action with that particular employee 101 The same year another executive Cynthia Perry resigned over discrimination in the workplace 102 On September 10 2021 Benioff tweeted that the company is prepared to help any employee who wishes to move out of the state of Texas following the abortion in Texas legislation announced on September 1 2021 103 Finances Edit For the fiscal year 2019 Salesforce reported revenue of US 13 28 billion an increase of 26 year over year and 26 in constant currency The CRM giant reported subscription and support revenues of US 12 41 billion an increase of 27 year over year Salesforce ranked 240 on the 2019 Fortune 500 list of the largest United States companies by revenue 104 105 Year 106 Revenue US millions Net income US millions Total Assets US millions Price per Share US Employees2005 176 7 280 5 19 7672006 310 28 435 8 62 1 3042007 497 0 665 11 69 2 0702008 749 18 1 090 13 43 2 6062009 1 077 43 1 480 11 37 3 5662010 1 306 81 2 460 24 21 3 9692011 1 657 64 3 091 32 93 5 3062012 2 267 12 4 164 35 73 7 7852013 3 050 270 5 529 45 94 9 8002014 4 071 232 9 153 57 26 13 3002015 5 374 263 10 665 70 66 16 0002016 6 667 47 12 763 74 55 19 0002017 8 392 180 17 585 90 26 25 0002018 10 480 127 21 010 132 21 29 0002019 13 282 1 110 30 737 155 10 35 0002020 17 098 126 55 126 49 000IT infrastructure Edit Salesforce migrated to Dell servers with Advanced Micro Devices processors running Linux from Sun Fire E25K servers with SPARC processors running Solaris in 2008 107 The company uses the Momentum platform from Message Systems to allow its customers to send large amounts of email 108 In 2012 Salesforce announced plans to build a data center in the UK to handle European citizens personal data 109 In 2013 Salesforce and Oracle announced a nine year partnership in which Salesforce will use Oracle Linux Oracle Exadata Oracle Database and the Java platform to power its applications and SaaS platform 110 In 2016 Salesforce announced that it will use Amazon Web Services hosting for countries with restrictive data residency requirements and where no Salesforce data centers are operating In July 2017 the first such instance went live in Canada with Salesforce announcing that this enabled signing a number of Canadian customers 111 Acquisitions EditThe following is a list of acquisitions by Salesforce Sendia April 2006 now Salesforce Classic 112 Kieden August 2006 now Salesforce for Google AdWords Kenlet January 2007 original product CrispyNews used at Salesforce IdeaExchange and Dell IdeaStorm now relaunched as Salesforce Ideas Koral March 2007 now Salesforce Content Instranet August 2008 for 31 5 million now re branded to Salesforce Knowledge GroupSwim December 2009 now part of Salesforce Chatter 113 Informavores December 2009 114 now re branded to Visual Workflow Jigsaw Data Corp April 2010 115 now known as Data com Sitemasher June 2010 now known as Site com Navajo Security August 2011 116 Activa Live Chat September 2010 now known as Salesforce Live Agent 117 Heroku December 2010 for 212 million 118 Etacts December 2010 119 Dimdim January 2011 120 Manymoon February 2011 now known as Do com 121 Radian6 March 2011 for 340M 122 Model Metrics November 2011 123 Rypple December 2011 124 now known as Work com Stypi May 2012 125 Buddy Media May 2012 for US 689 million 126 127 ChoicePass June 2012 128 Thinkfuse June 2012 129 BlueTail July 2012 now part of Data com 130 GoInstant July 2012 for US 70 million 131 Prior Knowledge December 2012 132 EntropySoft February 2013 for an undisclosed sum now known as Salesforce Files Connect clipboard com May 2013 for US 12 million 133 ExactTarget announced June 4 2013 now Salesforce Marketing Cloud for US 2 5 billion 134 EdgeSpring June 7 2013 now part of the Analytics Cloud 135 RelateIQ July 10 2014 for US 390 million now known as SalesforceIQ 136 Toopher April 1 2015 137 Tempo May 29 2015 now part of SalesforceIQ 138 AKTA September 2015 for an undisclosed sum 139 MinHash December 2015 140 SteelBrick December 2015 for US 360 million now re branded to Salesforce CPQ 141 PredictionIO February 2016 142 MetaMind April 2016 143 Implisit May 2016 144 Demandware announced June 1 2016 now Salesforce B2C Commerce Cloud 145 for US 2 5 billion 146 Coolan July 2016 147 Quip August 2016 for US 750 million 148 BeyondCore August 2016 149 HeyWire September 8 2016 150 Gravitytank September 2016 151 Krux October 2016 152 Twin Prime December 2016 153 Sequence February 2017 154 Attic Labs January 2018 155 CloudCraze March 2018 156 now Salesforce B2B Commerce Cloud MuleSoft announced March 2018 For 6 5 billion 157 158 Datorama July 2018 159 Rebel Mail October 2018 Griddable io January 2019 160 MapAnything April 2019 161 Bonobo AI May 2019 162 Tableau August 2019 163 15 3 billion ClickSoftware August 2019 164 1 35 billion Diffeo November 2019 165 Evergage February 2020 166 Vlocity February 2020 167 The CMO Club March 2020 168 Slack Technologies December 2020 27 7 billion 169 Acumen Solutions December 2020 570 million 170 171 Servicetrace September 2021 172 Simplified timeline of Salesforce s biggest acquisitions 750M or greater Criticisms EditSubject to a phishing attack Edit In November 2007 a successful phishing attack on a Salesforce employee compromised contact information on a number of Salesforce customers which was then used to send highly targeted phishing emails 173 174 175 Salesforce has stated that a phisher tricked someone into disclosing a password but this intrusion did not stem from a security flaw in the salesforce com application or database 176 The phishing breach was cited as an example of why the CRM industry needs greater security for users against such threats as spam 177 While the crowd sourced method of building business contacts 178 has proven popular with recruiters marketers and sales professionals it has also raised questions of privacy as most of the site s database is entered without permission from the person being listed Data com does however make it easy to remove business information on request as noted in December 2009 by TechCrunch 179 However recipients of these messages regard it as spam and at least one complaint about receiving more spam after attempting to remove one s address has been noted 180 Attempt to trademark Social enterprise Edit In July 2012 Salesforce applied to trademark the term social enterprise in the United States the European Union and Jamaica where the term was in widespread use to describe businesses with a primarily social purpose This was successfully challenged by a campaign called notinourname which was launched by Social Enterprise UK resulting in Salesforce com withdrawing their trademark application and agreeing not to use the term in their future marketing 181 182 Meatpistol presenters let go at Def Con Edit In 2017 at DEF CON Salesforce s Director of Offensive Security and a security engineer were fired on the conference room floor in front of several other attendees by an executive at the company after giving a talk Word rapidly spread that two speakers had been released at the event 183 The presentation was initially signed off on by the company however Salesforce s management team had an unexplained and sudden change of heart an hour before the event 184 Salesforce s Director of Offensive Security had turned off his phone prior to the presentation and was unable to receive any communication from Salesforce prior to the presentation 183 Reaction after the firings were swift with the Electronic Frontier Foundation providing representation to the fired employees 183 and members of the security community opining Salesforce undermined their credibility in the security community to a significant degree and that how they are perceived by the security community isn t top of their list of things they care about 185 The presented MEATPISTOL tool was anticipated to be released as open source at the time of the presentation but Salesforce continues to hold back on releasing any of the code to developers or the public 186 The terminated employees have continued to call on the company to open source the software 187 RAICES donation refusal Edit The not for profit organization Refugee and Immigrant Center for Education and Legal Services RAICES rejected a US 250 000 philanthropic donation from Salesforce because the company has contracts with U S Customs and Border Protection The executive director of Raices Jonathan Ryan tweeted that When it comes to supporting oppressive inhumane and illegal policies we want to be clear the only right action is to stop in reference to the rejected donation 188 Salesforce CEO Marc Benioff responded in an official statement that the company s employees don t work with CBP regarding separation of families CBP is a customer amp follows our TOS We don t have an agreement with ICE I m Proud of the Men amp Women who protect amp serve our country every day amp I m Proud of our Ohana 189 It was reported that in a change to its acceptable use policy 190 Salesforce is barring customers from using its system to sell semiautomatic guns and other firearms 191 192 Tax avoidance Edit In December 2019 the Institute on Taxation and Economic Policy found that Salesforce was one of 91 companies who paid an effective federal tax rate of 0 or less in 2018 as a result of the Tax Cuts and Jobs Act of 2017 193 Their findings were published in a report based on the 379 Fortune 500 companies that declared a profit in 2018 194 Lawsuit Edit In March 2019 Salesforce faced a lawsuit by 50 anonymous women claiming to be victims and survivors of sex trafficking abuse and rape which alleges the company profited from and knowingly facilitated sex trafficking on the Web site Backpage com defunct since April 2018 195 The lawsuit also pointed out that Salesforce was publicly promoting an anti human trafficking campaign at the time of its work with Backpage 196 197 Salesforce Ventures EditIn 2009 in response to the financial crisis of 2007 2008 and the resulting decline in venture funding Salesforce began investing in digital companies that used or integrated Salesforce platform 198 This eventually became Salesforce Ventures headed by John Somorjai 198 199 Since then various funds have been created to focus on specific areas in September 2014 SFV set up Salesforce1 Fund aimed at start ups creating applications primarily for mobile phones In December 2018 Salesforce Ventures announced the launch of the Japan Trailblazer Fund focused on Japanese startups 200 As of August 2018 Salesforce Ventures reported investments totaling 1 2 billion in 275 companies covering a wide range of business models including e commerce CloudCraze 201 artificial intelligence Figure Eight online fraud prevention Forter 202 Accounting and Professional Services Automation software FinancialForce 203 and many other areas 204 Its five largest investments Domo data visualization software SurveyMonkey online survey software Twilio cloud communication Dropbox cloud storage and DocuSign secure e signature company account for nearly half of its portfolio 205 See also EditSalesforce Tower Salesforce Tower Indianapolis Salesforce Marketing Cloud SalesforceIQReferences Edit salesforce com inc 2021 Annual Report Form 10 K PDF EDGAR Salesforce Inc March 5 2021 Retrieved March 6 2021 Salesforce Announces Strong Fourth Quarter and Full Year Fiscal 2021 Results Raises FY22 Revenue Guidance to 25 65 Billion to 25 75 Billion Press release Salesforce February 25 2021 Retrieved August 26 2021 Jessica Snouwaert The 25 best companies to work for based on employee satisfaction Business Insider Retrieved April 1 2020 Babcock Charles December 29 2009 Salesforce com s Wizard Was Parker Harris amp Team InformationWeek Retrieved November 1 2015 Gerholdt Mike October 17 2013 Parker Harris on Co Founding Salesforce com ButtonClick Admin Salesforce com Retrieved November 1 2015 Compton Jason June 23 2004 Salesforce com IPO Raises 110 million Destination CRM com Retrieved November 1 2015 Fagan Laura October 14 2014 Marc Benioff Announces Salesforce Customer Success Platform Analytics Cloud Salesforce Blog Retrieved November 1 2015 Salesforce Launches Facebook Analytics Tool For B2B Marketers Mediapost com Retrieved October 18 2017 Salesforce com Launches Lead Analytics for Facebook Money Health Finance Money Health Finance October 11 2017 Archived from the original on October 18 2017 Retrieved October 18 2017 Chin Kimberly September 24 2018 Salesforce Partners With Apple for Business Apps Wall Street Journal ISSN 0099 9660 Retrieved September 25 2018 Staff Reports February 25 2020 Salesforce leader steps down as software company reports 2020 revenue WISH TV Indianapolis News Indiana Weather Indiana Traffic Retrieved February 28 2020 Salesforce is acquiring workplace chat app Slack for 27 7 billion The verge com Retrieved December 1 2020 Lawler Richard July 21 2021 Now Salesforce officially owns Slack The Verge Retrieved July 22 2021 Trentmann Nina February 1 2021 Salesforce CFO Hands Reins to Successor After More Than Six Years at Helm Wall Street Journal ISSN 0099 9660 Retrieved February 6 2021 Ovide Shira July 1 2014 Salesforce com Names Autodesk Executive as Financial Chief Wall Street Journal ISSN 0099 9660 Retrieved February 6 2021 Lager Marshall February 10 2009 Salesforce com Expands the Cloud to Sales CRM Magazine Destinationcrm com Retrieved February 1 2012 Salesforce com Launches The Service Cloud A Customer Service SaaS Application TechCrunch January 14 2009 Archived from the original on August 17 2011 Retrieved February 1 2012 Kepes Ben September 1 2010 Salesforce Integrates Jigsaw Refining Contact Data Cloud Computing News Gigaom com Retrieved February 1 2012 Diana Alison June 22 2010 Salesforce com Launches Chatter Collaboration Tool Storage Disaster recovery business continuity InformationWeek Retrieved February 1 2012 Manufacturing Cloud is a tailor made CRM solution in a single platform Salesforce com Retrieved March 24 2021 Dignan Larry Salesforce launches Wave analytics cloud boosts enterprise reach ZDNet Retrieved February 10 2015 Vaccine Cloud Manage Vaccine Administration Salesforce com Retrieved February 8 2021 Top Customer Relationship Management Software 2014 Reviews of the Best Systems Capterra com February 25 2013 Retrieved March 24 2014 Rao Leena September 8 2009 Everything You Need To Know About Salesforce s Service Cloud 2 TechCrunch Retrieved September 29 2013 Saggezza partners with CRM software giant to fuel expansion North East Times Retrieved April 5 2021 Top 10 trusted salesforce consulting companies in India 2021 22 Hindustan Times April 1 2021 Retrieved April 5 2021 Salesforce Lightning Platform The Leading Enterprise PaaS Salesforce Developers developer salesforce com Retrieved January 29 2018 Knorr Eric Gruman Galen April 7 2008 What Cloud Computing Really Means The New York Times IDG Retrieved January 23 2015 Salesforce com Unveils Force com Cloud Computing Architecture Eweek com What is Apex Apex Developer Guide Salesforce Developers Retrieved November 7 2017 What is Visualforce Visualforce Developer Guide Salesforce Developers Retrieved November 7 2017 Compiling Visualforce Successfully Salesforce com App Distribution developer force com developer salesforce com Retrieved November 7 2017 Salesforce Spring15 Release Notes Salesforce com Retrieved January 26 2015 Lightning Developer Guide Open Source Aura Framework Salesforce com Retrieved January 26 2015 Lightning FAQ Visualforce and Lightning Salesforce com Retrieved January 26 2015 Developer Keynote Build Next Generation Apps YouTube November 21 2013 DF19 Developer Keynote Highlights Salesforce Developers Blog November 20 2019 Retrieved December 5 2019 Salesforce Community Cloud is now Experience Cloud 7Summits www 7summitsinc com Retrieved June 14 2021 Experience Cloud FAQ Salesforce com Retrieved October 4 2019 Berkow James HR industry feels Rypple effect Edmonton Journal Archived from the original on February 13 2014 Retrieved October 14 2010 Abbott Kate How I Got Here Salesforce Rypple s Daniel Debow Bloomberg BusinessWeek Retrieved June 27 2012 The Rypple effect The Economist Retrieved December 30 2008 Introducing Rypple s New CTO Bohdan Zabawskyj Work com Archived from the original on January 10 2014 Retrieved January 9 2014 Clark Don Spotify Rallies Workers With Help From Rypple The Wall Street Journal Retrieved December 13 2011 Goetz Thomas June 20 2011 How Facebook Uses Feedback Loops Meet Rypple Wired Retrieved June 20 2011 Rao Leena Salesforce Debuts Rypple Powered Work com To Help Companies Manage Talent Partners With Facebook Techcrunch Retrieved February 15 2013 A Brief History of Salesforce com Salesforce Ben June 2 2021 Retrieved June 14 2021 AppExchange Home Salesforce com March 1 2011 Retrieved July 17 2013 AppExchange Home Appexchange salesforce com Retrieved February 6 2015 AppExchange Consulting Top Partners Salesforce com Retrieved July 5 2017 Salesforce launches myTrailhead to help organisations create learning experiences for staff Startup Daily March 10 2019 Retrieved June 14 2021 myTrailhead Overview Salesforce Retrieved August 26 2021 Blockchain Salesforce com Retrieved June 5 2019 Salesforce Blockchain enables code free blockchain networks workflows and apps VentureBeat May 29 2019 Retrieved June 5 2019 Computing Anthony Spadafora 2019 05 30T22 58 41Z Salesforce launches blockchain channel TechRadar Retrieved June 5 2019 Mearian Lucas June 3 2019 Salesforce offers blockchain lite to entice users Computerworld Retrieved June 5 2019 Salesforce Projects Revenue Showing Continued Strong Growth June 4 2019 Retrieved June 5 2019 Enterprise Customers Flocking to Jigsaw Data Fusion Outbound call center tmcnet com November 19 2009 Retrieved June 27 2011 Fost Dan September 5 2006 Jigsaw Data not a company that follows standards San Francisco Chronicle What is Salesforce Data com Definition from WhatIs com SearchCustomerExperience Retrieved June 15 2021 Important Changes Coming to Data com Connect Community data com April 17 2018 Retrieved October 9 2018 Data com Clean and Prospector Retirement Help salesforce com Retrieved January 22 2019 Salesforce Buys Customer Service SaaS Assistly For 50M To Reach Small Businesses Techcrunch Retrieved September 21 2011 Assistly Is Now Desk com Desk com Retrieved December 30 2012 Salesforce launches Desk com slick social customer support software based on Assistly Venturebeat com Retrieved January 30 2012 Salesforce sweetens the deal for growing SMBs with new Desk com edition PC World Retrieved January 7 2015 Customer Relationship Software for Small Businesses Salesforce com Retrieved February 1 2015 Mailchimp for Desk com Desk com Retrieved February 1 2015 Desk com steps up global focus Computerworld com Retrieved February 26 2015 Desk to Service Cloud Product Update FAQ Support desk com Retrieved October 9 2018 Salesforce debuts Do com a smart social productivity app for small teams VentureBeat News Protalinski Emil October 25 2013 Salesforce to Shut Down Social Productivity App Do com on January 31 The Next Web Salesforce to shut down Do com task management service CiteWorld Salesforce com sells Do com domain name to startup DomainNameWire Stubblebine Tony November 13 2006 An Introduction to Salesforce com s AppExchange O Reilly Network Field Types SOAP API Developer Guide Salesforce Developers developer salesforce com Retrieved August 5 2020 Salesforce Offers REST amp SOAP API for 3rd Party App Integration Kennected July 29 2020 Retrieved August 5 2020 Salesforce Developers Salesforce com Retrieved July 5 2017 Asynchronous Processing in Force com PDF Salesforce com Retrieved July 6 2017 Lightning Platform Salesforce Developers Retrieved July 25 2018 self published source Lightning Design System Salesforce com June 29 2018 Retrieved July 25 2018 self published source Get Started with Lightning Experience Salesforce com Retrieved August 27 2019 Salesforce Tower salesforcetowerindy com Archived from the original on August 4 2020 Retrieved October 9 2018 Hoge Patrick April 11 2014 Salesforce com set to move into the West s tallest office building Portland Business Journal Retrieved April 12 2014 Finley Klint December 8 2010 Beyond Babel Language Support in Enterprise 2 0 Products Readwriteweb com Archived from the original on August 17 2011 Retrieved February 1 2012 CRM the cloud and the social enterprise Salesforce com Retrieved February 1 2012 History of Salesforce Salesforce Programmers Digital Marketing Solutions LLC Retrieved July 4 2011 Martin Eric September 9 2008 Salesforce com Fastenal to Replace Fannie Freddie in S amp P 500 Bloomberg Russell Jon Amazon Facebook Google and other tech giants urge Trump to continue DACA program TechCrunch Retrieved September 14 2017 Not every Silicon Valley leader is an engineer including these 9 super successful liberal arts majors Business Insider Retrieved September 14 2017 How Bret Taylor a former Facebook and Google engineer earned Marc Benioff s trust to become one of the most important execs at Salesforce CNBC com September 22 2018 Retrieved September 22 2018 Clancy Heather August 7 2017 Salesforce blesses San Francisco s clean energy program GreenBiz Retrieved September 14 2017 Tech Moves Zillow CFO joins Apptio board Starbucks SVP joins Salesforce as communications chief and more GeekWire June 1 2017 Retrieved September 14 2017 Salesforce s Revenue Rises as Losses Widen Retrieved September 14 2017 Levy Ari September 30 2016 This woman is behind Salesforce s global expansion CNBC Retrieved September 14 2017 How Salesforce s other CEO is championing equality in Silicon Valley The Independent June 6 2017 Retrieved September 14 2017 MiniBios Honoring HR s Female Influencers Workforce Magazine Workforce Magazine January 10 2017 Retrieved September 14 2017 Amy E Weaver Executive Profile amp Biography Bloomberg Bloomberg com Retrieved September 14 2017 Salesforce and its Ohana Culture ISDI March 14 2018 Retrieved June 14 2020 Speed Richard May 19 2021 That Salesforce outage Global DNS downfall started by one engineer trying a quick fix theregister com Archived from the original on May 23 2021 Murphy Mark February 10 2021 A Fast Way To Test If Your Company Has Problems With Discrimination In The Workplace forbes com Archived from the original on May 24 2021 De Chant Tim September 13 2021 Texas abortion ban prompts Salesforce to help employees families exit state Ars Technica Salesforce Announces Record Fourth Quarter and Full Year Fiscal 2019 Results CRM www salesforce com Retrieved March 17 2020 Salesforce ranked 240 on the 2019 Fortune 500 list of the largest United States companies by revenue Reaching New Heights on the Fortune 500 List CRM www salesforce com Retrieved March 17 2020 Salesforce Inc Financial Statements 2005 2020 CRM www macrotrends net Retrieved December 29 2020 Salesforce com pulls plug on Sun s flagship Unix servers The Register The biggest email provider you ve never heard of Fortune Meyer David Salesforce finally solidifies European data center plans Gigaom com Salesforce com and Oracle Announce New Strategic Partnership Press release Oracle Salesforce Now Live on Amazon Web Services Cloud Infrastructure in Canada Salesforce com Retrieved August 28 2017 Wood Jason With Kieden Acquisition Salesforce com Is On A Roll Seeking Alpha Retrieved December 30 2017 Kepes Ben December 11 2009 Breaking Salesforce com Buys GroupSwim Cloud Ave Retrieved September 2 2015 Whiting Rick February 3 2010 Salesforce Adds Business Process Development To Force com Crn com Retrieved February 1 2012 Salesforce com acquires Jigsaw for 142 million ZDNet April 21 2010 Archived from the original on January 6 2012 Retrieved February 1 2012 Salesforce com Brings Navajo Into Camp to Boost Cloud Security Forbes August 30 2011 Salesforce Buys Enterprise Chat Startup Activa Live TechCrunch September 24 2010 Retrieved February 1 2012 Salesforce com Buys Heroku For 212 million In Cash TechCrunch December 8 2010 Salesforce Buys Email Contact Manager Etacts TechCrunch December 21 2010 Salesforce buys Dimdim for 31 million bolsters Chatter collaboration ZDNet Retrieved February 1 2012 Salesforce com Buys Manymoon All Things Digital Retrieved January 20 2011 Savitz Eric March 30 2011 Salesforce Buys Social Media Tracker Radian6 For 340M Forbes Retrieved February 1 2012 Salesforce Acquires Social And Mobile Cloud Computing Consultancy Model Metrics TechCrunch November 14 2011 Retrieved February 1 2012 Salesforce Acquires Rypple For Social Employee Performance Management InformationWeek Archived from the original on January 8 2012 Retrieved December 19 2011 Salesforce Acquires Stypi Salesforce Lines Up Against Oracle On Social Push Buys Buddy Media For 689M TechCrunch June 4 2012 Retrieved June 27 2013 Salesforce to Acquire Buddy Media Webpronews com May 30 2012 Salesforce com Buys Corporate perks Software Vendor ChoicePass PC World Salesforce Acquires TechStars And TechCrunch Disrupt Alum Thinkfuse TechCrunch June 25 2012 Salesforce com acquired BlueTail in July AllThingsD reports Yahoo Finance September 11 2012 Retrieved June 27 2013 Salesforce com Reported To Buy GoInstant For 70 Million TechCrunch July 9 2012 Retrieved June 27 2013 Grant Rebecca November 23 2012 Salesforce to predict the future with the power of Prior Knowledge VentureBeat Retrieved November 22 2013 Web Clipping Service Clipboard Acquired By Salesforce For 12M Will Be Shuttered On June 30th TechCrunch May 9 2013 Retrieved June 27 2013 ExactTarget to be Acquired in 2 5 Billion Deal Newsroom Inside INdiana Business with Gerry Dick InsideINdianaBusiness com Archived from the original on July 10 2013 Retrieved July 17 2013 After Picking Up ExactTarget Salesforce Buys Enterprise Business Intelligence And Analytics Startup EdgeSpring TechCrunch June 7 2013 Retrieved July 17 2013 Salesforce Buys Big Data Startup RelateIQ For Up To 390M TechCrunch July 10 2014 Mobile Authentication Startup Toopher Acquired By Salesforce TechCrunch April 1 2015 Salesforce Acquires Smart Calendar Startup Tempo App Will Shut Down On June 30 TechCrunch May 29 2015 Salesforce acquires application development consulting firm AKTA VentureBeat September 2 2015 Salesforce Has Acquired MinHash Creators Of The AILA Virtual Marketing Assistant TechCrunch December 14 2015 Salesforce Acquires SteelBrick Steelbrick Archived from the original on April 20 2016 Salesforce Acquires PredictionIO To Build Up Its Machine Learning Muscle TechCrunch February 19 2016 Salesforce buys MetaMind Salesforce just bought a startup for tens of millions of dollars adding to its buying spree Business Insider Retrieved July 24 2016 Demandware is Now the Salesforce Commerce Cloud Salesforce Salesforce Signs Definitive Agreement to Acquire Demandware Demandware June 1 2016 Salesforce acquires data center analytics startup Coolan VentureBeat July 21 2016 Retrieved December 12 2016 Salesforce buys word processing app Quip for 750M TechCrunch August 1 2016 Another Salesforce acquisition with BeyondCore enterprise analytics grab TechCrunch August 16 2016 Kim Eugene September 8 2016 After spending 4 billion on acquisitions this year Salesforce buys yet another company Business Insider Retrieved August 26 2021 Salesforce adds to its 4 billion spending spree by quietly buying another company Yahoo Finance September 15 2016 Susan Bidel s Blog blogs forrester com Retrieved October 13 2016 Salesforce just bought a startup called Twin Prime adding to its 5 billion buying binge BusinessInsider December 13 2016 Salesforce acquires Sequence to build out its UX design services TechCrunch Retrieved February 1 2017 Salesforce acquires Attic Labs the startup behind decentralized database Noms TechCrunch Retrieved January 8 2018 e commerce gets B2B boost with CloudCraze purchase Noms TechTarget March 15 2018 Salesforce is buying MuleSoft Business Insider March 20 2018 Retrieved March 20 2018 Salesforce buys MuleSoft in a deal worth 6 5 billion Fortune Retrieved March 20 2018 Datorama acquisition to bolster Marketing Cloud Noms TechTarget Retrieved July 23 2018 Bharadhwaj Rajeev January 28 2019 Salesforce Signs Definitive Agreement to Acquire Griddable Griddable Griddable io Archived from the original on January 28 2019 Retrieved April 26 2019 Miller Ron April 17 2019 Salesforce is buying MapAnything a startup that raised over 84 million TechCrunch Archived from the original on April 18 2019 Retrieved April 26 2019 Salesforce Buys Conversational AI Startup Bonobo Ctech May 6 2019 Salesforce Completes Acquisition of Tableau Tableau com August 6 2019 Salesforce is acquiring ClickSoftware for 1 35B techcrunch com August 8 2019 Notice of the 2020 Annual Meeting and 2020 Proxy Statement sec gov June 11 2020 Wirth Karl February 3 2020 Evergage Has Joined the Salesforce Family Evergage Retrieved August 5 2020 Salesforce Has Signed a Definitive Agreement to Acquire Vlocity Vlocity Retrieved August 5 2020 Welcome The CMO Club to the Salesforce Family Salesforce com Retrieved August 5 2020 Salesforce Signs Definitive Agreement to Acquire Slack Salesforce com Retrieved December 2 2020 Salesforce Signs Definitive Agreement to Acquire Acumen Solutions Salesforce com Retrieved December 9 2020 Salesforce 10 K Filing Announcing Details of Acumen Solutions Purchase MuleSoft closes acquisition of Servicetrace MuleSoft Blog September 2 2021 Retrieved October 28 2021 Espiner Tom November 7 2007 Salesforce tight lipped after phishing attack ZDNet Archived from the original on August 17 2011 Retrieved October 8 2010 Patrizio Andy November 7 2007 Salesforce com Scrambles To Halt Phishing Attacks InternetNews com McMillan Robert November 7 2007 Salesforce com customer list stolen IDG News Service Trust Salesforce Trust salesforce com Retrieved October 9 2018 Berlind David November 6 2007 Phishing based breach of Salesforce customer data is more evidence of industry s need to act on spam Now Berlind s Testbed blog Archived from the original on August 17 2011 Retrieved June 3 2008 Lohr Steve September 24 2009 Jigsaw s Business Model Is Built on Crowdsourcing The New York Times Arrington Michael December 20 2009 The World Has Changed Is Jigsaw Still Evil Techcrunch com Retrieved June 27 2011 jigsaw com Web Safety Ratings from McAfee SiteAdvisor Siteadvisor com Retrieved June 27 2011 Not In Our Name socialenterprise org uk Social Enterprise UK Archived from the original on September 23 2016 Retrieved September 3 2014 Guglielmo Connie Salesforce com s Marc Benioff On Innovation Acquisitions And Reinvention Forbes Retrieved December 5 2019 a b c Salesforce red team members present tool at Defcon get fired Arstechnica com Retrieved October 9 2018 Whittaker Zack August 9 2017 Salesforce fires red team staffers who gave Defcon talk Zdnet com Retrieved August 9 2017 Musings on MEATPISTOL firings Securitycurve com August 10 2017 Retrieved October 9 2018 Salesforce sacks two top security engineers for their DEF CON talk Theregister co uk Retrieved October 9 2018 Security researchers fired after giving talk to hackers News sky com Retrieved October 9 2018 Raices Twitter Marc Benioff Twitter Acceptable Use and External Facing Services Policy PDF Tech giant brings software to a gun fight Leskin Paige Salesforce is refusing to let its customers use its software to sell semi automatic guns Business Insider Retrieved June 5 2019 Gardner Matthew Rogue Lorena Wamhoff Steve December 16 2019 Corporate Tax Avoidance in the First Year of the Trump Tax Law Institute on Taxation Policy Retrieved August 17 2020 Pound Jesse December 16 2019 These 91 companies paid no federal taxes in 2018 CNBC Retrieved February 11 2020 Natasha Bach March 27 2019 on Backpage com Fortune Retrieved March 31 2019 Jones Connor March 28 2019 50 plaintiffs claim the CRM specialist helped grow the now defunct criminal website Backpage com IT PRO Retrieved March 31 2019 Swartz Jon March 27 2019 Salesforce Stock Falls After Lawsuit Is Filed Barron s Retrieved March 31 2019 a b Peterson Becky August 18 2018 Inside Salesforce Ventures the investment arm behind a 1 billion software ecosystem fueling growth BusinessInsider com Business Insider Retrieved February 4 2019 De La Merced Michael J Salesforce com to Set Up a Venture Capital Fund The New York Times Retrieved September 10 2014 Kawamoto Dawn December 5 2018 Salesforce Ventures launches 100 million fund for Japanese startups San Francisco Business Times American City Business Journals Pletz John January 5 2017 Salesforce software maker CloudCraze lands 20 million Crain s Chicago Business Crain Communications Retrieved February 3 2019 Salesforce s venture capital arm also invested in the deal Noto Anthony September 26 2018 Salesforce March Capital back Forter with 50 million funding round New York Business journal American Cities Business Media Retrieved February 3 2019 Darrow Barb June 20 2017 This Salesforce Ally Is Gearing Up to Take on Microsoft and Oracle Fortune Time Inc Retrieved February 3 2019 Salesforce Ventures Portfolio salesforce com Salesforce Retrieved February 3 2019 Peterson Becky November 14 2018 Salesforce owns 1 2 billion worth of other companies here are its 5 biggest investments in public companies BusinessInsider com Business Insider Retrieved February 4 2019 the company s five largest public investments account for 505 millionExternal links EditWikimedia Commons has media related to Salesforce com Business data for Salesforce com Google FinanceYahoo FinanceSEC filings Retrieved from https en wikipedia org w index php title Salesforce amp oldid 1053303614, wikipedia, wiki, book,

books

, library,

article

, read, download, free, free download, mp3, video, mp4, 3gp, jpg, jpeg, gif, png, picture, music, song, movie, book, game, games.